This week, I’ve been talking about relationship branding (see “Creating a Relationship Brand” and “The Path to Creating a Relationship Brand“) and relationship brands such as Apple, Macintosh and Harley Davidson. Today, I’d like to focus on another relationship brand that has been in the news a lot lately – Mozilla’s Firefox.
Firefox is a web browser that has drawn a huge amount of online buzz over the past few years. While Microsoft’s Internet Explorer remains the market leader, Mozilla’s Firefox has taken a comfortable chunk out of Internet Explorer’s market share. The secret to Firefox’s success – allowing people to experience the brand then band together as the “cool group” that uses Firefox instead of the behemoth, Microsoft’s, product. Sounds similar to how Mac became a relationship brand, doesn’t it? [Read more…] about Mozilla’s Firefox as a Relationship Brand
