In common with a very few other companies, ExxonMobil provide a way of contacting the independent directors via a dedicated page, which is clearly identifiable via the navigation.
Note that there are dropdowns for the visitor to select from, when completing the form: one for areas of interest, and the other is for the named person, or committee, that the visitor would like to contact.
We like this because it makes it easier to raise a concern, and easier to communicate with the board. While we’re sure that emails from the site to the generic Contact Us links would eventually find the appropriate destination, this makes the visitor feel that their concerns would be highlighted directly to the Board.
We are particularly impressed that this includes named individuals, though we do note that this is yet another page to be maintained when the Board constituents change.
Lucy is Editor at Corporate Eye
