Building Brand Trust
September 7, 2009
With the economy struggling, consumers seek brands they can trust more than ever. Can consumers trust your brand? Do they?
Your answers to the preceding questions are very telling. Be honest.
Even if you believe consumers trust your brand, you should imagine that they don’t. Building brand trust is a powerful tool when all other areas of people’s lives are in a state of flux. Let them know they can depend on your brand.
But how?
Through marketing, of course!
Marketing messages can build brand trust. Don’t assume your consumers know they can trust your brand. Tell them. And then remind them again. And again.
These days, consumers need to feel extremely confident that they’re making the right decision when they pull their hard-earned money out of their pockets and hand it over in exchange for a product or service. The more secure they feel in making that decision, the more likely they are to actually open their wallets and make those purchases.
But not so fast!
Before you can create the marketing messages that will build brand trust, you need to find out specifically where your target audience needs and wants trust and security and how your product can fill that void. Only then can you feel confident that you’re communicating the right messages that will actually resonate with consumers.
It seems obvious, but you’d be surprised how many brand managers and marketers skip this step operating under the false assumption that they either know what their customers need already or that their customers want the same things that they do.
Bottom line, don’t assume anything except that consumers don’t trust your brand. Then give them a reason to trust it.
Image: Flickr
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This post was written by Susan Gunelius.
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One Response to “Building Brand Trust”
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Hi Susan,
Nicely written article.
Although I would agree that marketing messages can contribute to building brand trust, they aren’t the only mechanism at a marketer’s disposal.
Thought you may appreciate a recent North American study by Concerto Marketing and Research Now looking at the psychological drivers of trust in brands. We managed to uncover six drivers of trust, all of which are equally correlated to overall brand trust.
Here’s a link to the study: http://nickblackonblack.blogspot.com/2009/09/brand-trust-six-drivers-of-trust.html
Regards,
Nick Black
Vice President – Strategic Insight
website: http://www.concertomarketing.com
linkedin: http://www.linkedin.com/in/nickblackconcerto
blog: http://nickblackonblack.blogspot.com