Comments on: Getting Satisfaction from Customer Complaints

By: FIDELIA SALAMI

FIDELIA SALAMI — Sat, 28 Nov 2009 12:44:57 +0000

THANKS FOR THE INFORMATION. JUST THINKING OF MAKING A CAREER IN THIS FIELD AFTER READING OR (EATING) YOUR UPDATES. PLEASE KEEP UP THE GOOD WORK.

KIND REGARDS.
FIDEL.

By: Lucy

Lucy — Thu, 12 Feb 2009 09:35:49 +0000

I quite agree, customer complaints can be very helpful, and should be considered that way. It isn’t always easy to remember not to take it personally, though …

By: yuri44

yuri44 — Tue, 10 Feb 2009 20:07:27 +0000

When customer complaint’s, some of us will consider it as an mistake, instead of getting mad or pissed, It is very polite if we consider it as a lesson that which can make a good outcome and getting back the trust and confident in our customers.