Comments on: Microsoft – A Case Study in Failing to Meet Customer Expectations

By: Dan

Dan — Mon, 25 May 2009 22:36:00 +0000

Microsoft we buy your products why oh why won’t you listen to us! Stop trying to dominate the world and give us an OS like XP – Something stable which does what you’d expect when you click a button. The Control Panel in Windows 7 is a maze – honestly, what’s wrong with “Add or Remove Programmes” and “Sounds and Audio Devices” why have 100′s of options which some lead to the same things? Beats me – all I know is, I switched to a MacBook a few Months ago – Best £900 I’ve spent! Microsoft if you don’t start listening to us consumers more and more people are going to switch to Mac and Linux. Why pay for something like Windows Vista when you can download for free, and legally(!) Ubuntu – open source, secure, easy to use, stable, just like OS X – I could go on..Windows 7 is going to be uninstalled from my laptop and I’m going to go back to Ubuntu 9:04. It’s a Linux/UNIX world for me, for other people too (Mainly the ones who have seen sense and just want there computer to do what they expect it to)

By: Is Microsoft's Brand Strategy Poised to Fail Again? | Corporate Eye

Is Microsoft's Brand Strategy Poised to Fail Again? | Corporate Eye — Wed, 09 Jul 2008 08:01:00 +0000

[...] month, I wrote a post called Microsoft – A Case Study in Failing to Meet Customer Expectations where I discussed three of the main reasons that Windows Vista failed and Microsoft’s brand [...]

By: Avoid Pompous Branding

Avoid Pompous Branding — Fri, 13 Jun 2008 14:00:22 +0000

[...] I published a post on Corporate Eye about how Microsoft failed consumers by not meeting customer expectations for the brand with [...]