{"id":50040,"date":"2015-10-16T08:54:53","date_gmt":"2015-10-16T07:54:53","guid":{"rendered":"http:\/\/www.corporate-eye.com\/main\/?p=50040"},"modified":"2021-01-07T19:33:22","modified_gmt":"2021-01-07T18:33:22","slug":"whistleblowing-reputation","status":"publish","type":"post","link":"https:\/\/www.corporate-eye.com\/main\/whistleblowing-reputation\/","title":{"rendered":"Corporate Reputation: Speaking Up"},"content":{"rendered":"<p><img decoding=\"async\" data-src=\"https:\/\/www.corporate-eye.com\/main\/wp-content\/uploads\/2015\/10\/whistleblowing.jpg\" alt=\"whistleblowing\" width=\"580\" height=\"387\" class=\"aligncenter size-full wp-image-50045 lazyload\" data-srcset=\"https:\/\/www.corporate-eye.com\/main\/wp-content\/uploads\/2015\/10\/whistleblowing.jpg 580w, https:\/\/www.corporate-eye.com\/main\/wp-content\/uploads\/2015\/10\/whistleblowing-150x100.jpg 150w, https:\/\/www.corporate-eye.com\/main\/wp-content\/uploads\/2015\/10\/whistleblowing-300x200.jpg 300w, https:\/\/www.corporate-eye.com\/main\/wp-content\/uploads\/2015\/10\/whistleblowing-100x66.jpg 100w\" data-sizes=\"(max-width: 580px) 100vw, 580px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 580px; --smush-placeholder-aspect-ratio: 580\/387;\" \/><\/p>\n<blockquote><p>\u201cThe only thing necessary for the triumph of evil is for good men to do nothing\u201d<br \/>\nThomas Burke<\/p><\/blockquote>\n<p>Nobody plans to become a whistleblower.<\/p>\n<p>But sometimes someone finds out that something unethical, immoral, illegal or inappropriate is happening in their workplace or industry sector, and feels that they must report it.<\/p>\n<p>This is a difficult and stressful activity particularly if they need to report something being done by a colleague or employer.  Whistleblowers risk losing their job&mdash;and, depending on their work, they may find it difficult to find another job in the same sector.  <\/p>\n<p>Or if they don\u2019t lose their job, their lives in and out of work can be made very difficult because of hostility felt towards them by employers and\/or fellow staff. <\/p>\n<p>And their families may be put under enormous stress&mdash;not helped if the case gets media attention.<\/p>\n<p>Yet these are people with courage and integrity, who are doing the right thing. And companies who care for their corporate reputation try to encourage this behaviour.<\/p>\n<p>Big companies try to make blowing the whistle as easy as they can, often signing up for an external service, so that employees (or others: suppliers, contractors, customers or business partners) can report something&mdash;in theory&mdash;without fear of retaliation.<\/p>\n<p>This isn\u2019t entirely altruistic: misconduct by employees damages a company\u2019s reputation, and a good whistleblowing service &mdash;usually a phone line&mdash;can alert the company to a problem early, giving them a chance to deal with it before reputation damage occurs.  And a reputation for a strong ethical culture never hurts&#8230;<\/p>\n<p>So creating a quality system to enable whistleblowing is important, and a good system will support the employee as well as the company.<\/p>\n<h2>Make it easy<\/h2>\n<ul>\n<li>It is important to ensure that the information about the phone line is readily available and well known across the company.  <\/li>\n<li>Both the promotional material and the act of reporting should be available in multiple languages if a company is multi-national.\n<\/li>\n<li>And it must be clearly available&mdash;well-signposted and highly visible&mdash;on the corporate website. Those who wish to report a problem may be outsiders without access to internal promotional material or services.<\/li>\n<\/ul>\n<h2>Make it expected<\/h2>\n<p>People aren\u2019t comfortable with whistleblowing. <\/p>\n<ul>\n<li>Asking people to \u2018raise their voice\u2019, to &#8216;speak up&#8217;, to \u2018be heard\u2019 or to \u2018play the red card\u2019 will create a culture where reporting issues becomes the norm.  Look at those companies&mdash;such as <a href=\"http:\/\/www.bg-group.com\/\">BG Group<\/a>&mdash;where the safety culture is strong, and endeavour to reproduce that kind of culture for ethical behaviour<\/li>\n<li>Promote the need to report problems at every level of the organisation, and locally as well as globally.<\/li>\n<li>Provide training in what to do in difficult situations, to try and avoid the problems in the first place \u2013 and consider the <a href=\"http:\/\/www.saynotoolkit.net\/app\/\">Institute of Business Ethics Say No Toolkit<\/a>, which helps advise people on avoiding problems, or with reporting a problem they have come across.<\/li>\n<li>And be careful when identifying KPIs to measure success; proclaiming that your target is a low number of reports will create the wrong culture.<\/li>\n<\/ul>\n<h2>Make it safe<\/h2>\n<p>People will feel uneasy at reporting such incidents, so they need to feel safe. <\/p>\n<ul>\n<li>Choose an external reporting service that offers anonymity&mdash;for example, use of pseudonyms, and willingness to ensure no personal information is requested. <\/li>\n<li>Offering advice about anonymity online can help reassure: for example, explain that using a public PC (e.g. at a library or caf\u00e9) can improve anonymity.<\/li>\n<li>\nWhen a report is made, it should be taken seriously&mdash;with strong procedures to avoid retaliation. Make it clear what the process will be, and what steps will be made to maintain anonymity.<\/li>\n<\/ul>\n<p>Reports of ethical problems are hard to hear, but just as customer feedback serves to improve products or services, so this kind of feedback can serve to improve the organisation&mdash;and support the corporate reputation.<\/p>\n<p>***<\/p>\n<p>This post is part of Blog Action Day; the theme this year is &#8216;raise your voice&#8217;. <\/p>\n<p>Previous contributions to Blog Action Day have been:<\/p>\n<p>2014: <a href=\"https:\/\/www.corporate-eye.com\/main\/recruitment-equality-diversity\/\">Recruitment and Equality: Diversity and Inclusion<\/a><br \/>\n2013: <a href=\"https:\/\/www.corporate-eye.com\/main\/communicating-human-rights\/\">Communicating Human Rights<\/a><br \/>\n2012: <a href=\"https:\/\/www.corporate-eye.com\/main\/power-of-we\/\">One Plus One Can Be Greater Than Two<\/a><br \/>\n2011: <a href=\"https:\/\/www.corporate-eye.com\/main\/food-security\/\">Lessons From Food Security: Telling Us What Matters<\/a><br \/>\n2010: <a href=\"https:\/\/www.corporate-eye.com\/main\/mixing-oil-and-water\/\">Mixing Oil and Water<\/a><br \/>\n2009: <a href=\"https:\/\/www.corporate-eye.com\/main\/climate-change-corporate-site\/\">Climate change and the corporate site<\/a><br \/>\n2008: <a href=\"https:\/\/www.corporate-eye.com\/main\/ftse-100-companies-and-the-breadline\/\">Celebrating the FTSE 100: action on the breadline<\/a><br \/>\n2007: <a href=\"https:\/\/www.corporate-eye.com\/main\/techniques-for-enticing-the-green-investor\/\">Enticing the green investor<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u201cThe only thing necessary for the triumph of evil is for good men to do nothing\u201d Thomas Burke Nobody plans to become a whistleblower. But sometimes someone finds out that something unethical, immoral, illegal or inappropriate is happening in their workplace or industry sector, and feels that they must report it. This is a difficult [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":50045,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"","_lmt_disable":"","_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[9,29],"tags":[],"class_list":{"0":"post-50040","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-best-practices","8":"category-corporate-governance","9":"entry"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Whistleblowing and Corporate Reputation: Speaking Up | Corporate Eye<\/title>\n<meta name=\"description\" content=\"Nobody plans to be a whistleblower. Whistleblowers should be valued for the sake of corporate reputation. Make whistleblowing easy, expected, and safe.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.corporate-eye.com\/main\/whistleblowing-reputation\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Whistleblowing and Corporate Reputation: Speaking Up | Corporate Eye\" \/>\n<meta property=\"og:description\" content=\"Nobody plans to be a whistleblower. Whistleblowers should be valued for the sake of corporate reputation. 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