{"id":32462,"date":"2010-03-19T00:57:13","date_gmt":"2010-03-19T00:57:13","guid":{"rendered":"http:\/\/www.corporate-eye.com\/blog\/?p=32462"},"modified":"2010-03-19T00:57:13","modified_gmt":"2010-03-19T00:57:13","slug":"are-you-talking-to-the-right-people-about-your-brand-online","status":"publish","type":"post","link":"https:\/\/www.corporate-eye.com\/main\/are-you-talking-to-the-right-people-about-your-brand-online\/","title":{"rendered":"Are You Talking to the Right People about Your Brand Online?"},"content":{"rendered":"

\"ladder\"Every company is trying to jump on the social media marketing bandwagon having finally realized that if your brand isn’t a topic of conversation on the social Web, then you’re missing a big opportunity to build brand awareness, recognition, purchases, and loyalty.\u00a0 But are you talking to the right people about your brand online?\u00a0 That’s the truly important question that you need to constantly monitor and re-evaluate to ensure your social media efforts aren’t for naught.<\/p>\n

One of the first steps I always tell my social media marketing clients who are just getting started on the social Web is to take some time finding<\/em> your best customers and prospects online.\u00a0 Where are they already spending time on the social Web?\u00a0 Once you find them, join the conversation and start hanging out with them just as you would if you were trying to build relationships and network in person.\u00a0 Once you get on their radar screens and develop relationships with them, you can start pulling them over to your branded destination for more conversations.\u00a0 They won’t seek you out or follow you until they know you and know what kind of value you bring to the online conversation.<\/p>\n

There is a second part to finding people to talk to and build relationships with on the social Web that is often overlooked.\u00a0 You also need to consider the roles each person that you connect with online plays in the larger online community.\u00a0 Their roles should affect how you communicate with them.\u00a0 I like the breakdown of social media personalities from Charlene Li and Josh Bernoff’s Groundswell<\/em><\/a> to help understand online behaviors and how they can impact your communications strategy.\u00a0 In their book, they identify the Social Technographics Ladder<\/a>, which is broken down into six categories of people based on how they participate on the social Web as follows:<\/p>\n

    \n
  1. Inactives: <\/strong>At the bottom of the ladder are inactives who do not participate on the social Web at all, meaning they don’t create or consume content of any kind.<\/li>\n
  2. Spectators: <\/strong>Spectators consume content.\u00a0 They read blogs, watch shared videos, listen to podcasts, and so on, but they don’t participate in an active way.\u00a0 In other words, they are passive social Web participants.<\/li>\n
  3. Joiners: <\/strong>Joiners have profiles on social networking sites but aren’t particularly active in using those profiles once they create them.<\/li>\n
  4. Collectors:<\/strong> Collectors participate on the social Web by consuming content and adding modest additions to content created by other people.\u00a0 For example, they read blog content by subscribing to RSS feeds and they participate in online polls and voting.<\/li>\n
  5. Critics: <\/strong>Critics consume and create, but they do so in a reactionary way.\u00a0 In other words, they comment on other people’s blogs, contribute to forums, edit wiki articles, and post reviews of services, all of which are fairly reactionary methods of participation.<\/li>\n
  6. Creators: <\/strong>Creators are at the top of the social Web participation ladder.\u00a0 They are the true content creators who write their own blogs, create their own Web sites, publish their own online videos, create podcasts, and so on.<\/li>\n<\/ol>\n

    When you look at the six behavioral personalities defined above, you can better understand how the roles people play online makes them more receptive to different types of messaging.\u00a0 For example, Critics and Creators are the most powerful online influencers.\u00a0 They are the most vocal online audience and they can help you spread your messages.\u00a0 The information and conversation that you engage them with should be very different than your interactions with Spectators or Joiners.<\/p>\n

    People from every group could be customers and can learn about your brand from the social Web (even Inactives could indirectly hear about your brand offline from someone who heard about it via the social Web).\u00a0 However, just as you modify your messages when you network and build relationships with people in person, you must do the same on the social Web.\u00a0 In other words, do your research and know who the influencers are.\u00a0 Only then can you effectively interact with them and other groups on the social Web.<\/p>\n

    Image: Flickr<\/a><\/em><\/p>\n","protected":false},"excerpt":{"rendered":"

    Every company is trying to jump on the social media marketing bandwagon having finally realized that if your brand isn’t a topic of conversation on the social Web, then you’re missing a big opportunity to build brand awareness, recognition, purchases, and loyalty.\u00a0 But are you talking to the right people about your brand online?\u00a0 That’s […]<\/p>\n","protected":false},"author":4,"featured_media":32464,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"","_lmt_disable":"","_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[95],"tags":[430,871,6255,520,1011,135,6253,6254],"class_list":{"0":"post-32462","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-brand","8":"tag-brand-building","9":"tag-forrester","10":"tag-groundswell","11":"tag-online-branding","12":"tag-social-media-branding","13":"tag-social-media-marketing","14":"tag-social-web-behaviors","15":"tag-social-web-personalities","16":"entry"},"yoast_head":"\nAre You Talking to the Right People about Your Brand Online?<\/title>\n<meta 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