{"version":"1.0","provider_name":"Corporate Eye","provider_url":"https:\/\/www.corporate-eye.com\/main","author_name":"Lucy Nixon","author_url":"https:\/\/www.corporate-eye.com\/main\/author\/lucy\/","title":"Questions: Individual Influencers and Customer Service - Corporate Eye","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"NpiVVqUkGt\"><a href=\"https:\/\/www.corporate-eye.com\/main\/influencers-customer-service\/\">Questions: Individual Influencers and Customer Service<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/www.corporate-eye.com\/main\/influencers-customer-service\/embed\/#?secret=NpiVVqUkGt\" width=\"600\" height=\"338\" title=\"&#8220;Questions: Individual Influencers and Customer Service&#8221; &#8212; Corporate Eye\" data-secret=\"NpiVVqUkGt\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/www.corporate-eye.com\/main\/wp-includes\/js\/wp-embed.min.js\n\/* ]]> *\/\n<\/script>\n","thumbnail_url":"https:\/\/www.corporate-eye.com\/main\/wp-content\/uploads\/2009\/09\/handle-with-care.jpg","thumbnail_width":350,"thumbnail_height":232,"description":"How should companies deal with the growing power of individuals who use social media? Specifically, I mean powerful individuals with a complaint about customer service. Leaving aside the cases where the accumulation of many complaints over time leads to significant corporate change, such as the Dell social media success, and the cases of complaints that [&hellip;]"}