“Remember that the best approach in an FAQ is a casual yet a very explanatory manner.”

That’s definitely good advice. People do not want to hear corporate speak on FAQ pages. Questions should be answered in terms that your target demographic can understand, not in marketese.

Another great way to improve your FAQs is to make them searchable and to update them regularly. I’ve create BreezyFAQ, a simple way to add FAQs to your site. You can search through them and visitors can ask questions.

As visitors ask questions you can answer them directly and/or add them to your list of questions.

You can see a demo here: breezyfaq.com

Sorry for posting on such an old post but I’ve been yammering on about FAQs for a while now and can’t seem to stop.