Comments on: Bad news, transparency and the corporate website

By: Lucy

Lucy — Tue, 31 Mar 2009 08:16:32 +0000

Hi Blog Tips – luckily its not life-threatening for us, but it could be serious for someone.

I’m continually impressed by Amazon, Carrie – I hadn’t heard about their recall strategies, so thank you for sharing that, but I do think they do some very clever things with their site.

By: Carrie

Carrie — Tue, 31 Mar 2009 01:45:36 +0000

Lucy, scary and very close to home. I have a nine-month-old and I just received a notice from Amazon about a toy recall – a toy I purchased through their site – from a third party. I was so amazed and really impressed their level of CRM could call that up and proactively alert me. The product maker wouldn’t have had my info, and I might not read my parenting magazines soon enough to whisk this toy out of my child’s mouth in time.

So yes, it’s possible to provide us this information, some companies could at the very least display on their site, the bare minimum in my opinion, or go even above and beyond like Amazon did.

By: Blog Tips

Blog Tips — Wed, 18 Mar 2009 14:40:51 +0000

So true. I myself am surprised that they are not letting more people know. This definitely could be serious if someone was allergic and had already bought the project before hand.