Comments on: Are you blanking your customers? https://www.corporate-eye.com/main/are-you-blanking-your-customers/ ...compare, compete, excel Tue, 06 May 2008 09:41:50 +0000 hourly 1 By: Lucy https://www.corporate-eye.com/main/are-you-blanking-your-customers/#comment-79 Tue, 06 May 2008 09:41:50 +0000 http://www.corporate-eye.com/2008/04/are-you-blanking-your-customers/#comment-79 You’re so right, Vivienne – I don’t think ignorance is ever bliss. Much better to know when something is going wrong …

Phil, I hope that it is simply that the extra thought doesn’t happen, not that there is a cost-based decision not to implement the extra step. I know some of these things aren’t easy to do.

]]> By: Vivienne Quek https://www.corporate-eye.com/main/are-you-blanking-your-customers/#comment-78 Sun, 04 May 2008 19:34:31 +0000 http://www.corporate-eye.com/2008/04/are-you-blanking-your-customers/#comment-78 This goes to show that ignorance is not bliss when it comes to customer relations management.

]]> By: Phil Nash https://www.corporate-eye.com/main/are-you-blanking-your-customers/#comment-75 Fri, 25 Apr 2008 09:51:21 +0000 http://www.corporate-eye.com/2008/04/are-you-blanking-your-customers/#comment-75 Hi Lucy, great post, highlighting two important accessibility issues. It does go to show that it only takes a little extra thought to ensure that as many customers as possible can access the information on your sites (or at least understand why they can’t in the incremental update from the Nationwide), yet often that extra thought is missed out on. The biggest shame is how often that extra step isn’t taken, leaving people like the Amex customer in the dark. I’m glad to hear they are fixing it though.

]]>