Corporate Eye

Survey Shows CSR Websites Work

Do something good every dayLast week, my fellow blogger, Susan Gunelius, highlighted the 2010 Social Responsibility Branding Survey.  This shows that consumers want transparent, honest, socially responsible brands, with 75% of consumers supporting socially responsible businesses and 55% preferring socially responsible products.

Digging through the report there are further figures which deserve to be highlighted within the context of improving CSR websites.

For starters, despite this high preference for socially responsible companies and products, only 11% of consumers report having heard a CSR message from any company in the past year, and only 13% have ever read the CSR content of a corporate website.

This shows beyond any doubt that companies are not communicating their social responsibility credentials as well as they could be, especially with 50% of consumers prepared to pay a premium of at least 5% for socially responsible products.

However probably the most telling statistic is that of that 13% who have read a company’s CSR website, 75% were then more likely to buy that company’s product over a competitor’s.

The overarching message of these figures cannot be denied:

  • customers want to hear the message of social responsibility from companies about the products they buy
  • customers are prepared to pay an extra premium to ensure they buy socially responsible products
  • customers are 75% more likely to buy the products of a company whose CSR website they have read

With only 13% of customers having visited a CSR website, this leaves a huge untapped market for companies to promote their online CSR content to.  It almost makes you wonder why more of them don’t.

Picture Credit: Do something good every day by HowardLake from flickr under Create Commons Attribute Share Alike License.

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A former CTO, Chris has a broad and varied background. He’s been involved with blue chips, consultancies & SMEs across a wide variety of sectors and has worked in Europe, the Middle East and Australia. In 2007 he decided to combine his knowledge of business and IT with his passion for all things sustainable and has been busy writing ever since. However, his greatest ambition remains to brew the perfect cup of coffee.