Corporate Eye

All posts in Stakeholder

usability

If your website is causing your staff to have to work around it, or perhaps even duplicate the work of the website, then it is time to review the site’s design and functionality.

Every time you find yourself explaining to a customer that there’s a problem with the website it should serve as a reminder to get it fixed—or, if you’re in a big company, to get a message to those responsible for the site … Read the rest

shirt shopping

Brand Keys has released its annual ranking of the brands with the most loyal customers. This year’s ranking includes 64 categories and 540 brands that were self-identified by over 36,000 U.S. consumers between the ages of 18 and 65.

Overall, the 2015 ranking includes 36 new brands, which means consumers are actively looking for brand replacements in many categories. Some new brands that made it on the list for the first time this year … Read the rest

innovation idea lightbulb

The world’s most innovative company in 2015 might surprise you. According to Forbes’ annual ranking, the most innovative company today isn’t Apple (which ranked second on the list), and it’s not Google (which ranked fourth). It’s not Facebook or Twitter (neither company ranked in the list of the 50 most innovative companies, although Facebook’s Instagram did rank in fifth place).

So which company is the most innovative in 2015?

In 2015, the most innovative company … Read the rest

data sharing privacy

Want UK consumers to share their private data with your brand so you can use it to develop personalized and highly targeted brand marketing campaigns? Don’t assume because you’ve been in business a long time or have a lot of positive customer reviews that consumers will start giving you all of the data you ask for. They won’t. However, there is a way to get more UK consumers to share their data with your brand. … Read the rest

question marks

Consumers want social customer service, but according to the fourth quarter 2014 data from Social Bakers’ Socially Devoted study, consumers are very disappointed in the customer service they’re actually receiving from brands on Facebook, Twitter, and other social media sites.

To put this problem into perspective, Social Bakers reports that the telecom industry offered the best social customer service during the fourth quarter of 2014, but even that industry leaves a lot to be desired. … Read the rest