Corporate Eye

Archive for November, 2008

How easy is it for customers to contact you if they have a problem with your product or service?

There are usually several routes available for a customer to make a complaint:

  • In person. This only works if you have a physical location that customers can visit – you’re probably a retailer. Some companies have built a solid reputation on their customer service (such as John Lewis) and this works well for them and
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The Investor Relations Society announced the winners of the 2008 Investor Relations Best Practice Awards in London this week.

The winning companies include:

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When it comes to investing, knowing about what a company does, who its competitors are, and how its financials look are all critical factors.  But, there is another critical factor that any savvy investor will list right at the top, and that is the quality of management.

Judging managers on an individual basis is a process which must be handled by each individual investor.  There is no way to quantify the quality of a manager … Read the rest Read more

If the media says it’s so, is it?

Many corporations rely upon their marketing departments to use creative image branding in the minds of their customers. To get their customers to think the way they’d like them to, or at least ideally, marketing departments will sometimes either slant news or possibly inflate news, just so things won’t sound quite as bad–or as good–as they would like it to. In theory, almost every company has at … Read the rest