Best Practices Review: Chemoil
November 7, 2007
Time for another quick review: 15 minutes to assess Chemoil’s corporate website.
There is much to be commended in this site. Chemoil includes a number of items that many other companies fail to include, such as: video, podcast, webcast, a glossary, FAQs, third party comment, a sitemap, biographies of both board members and management, a dedicated shareholder page, details on insider trades and a good explanation of their business and strategy - as well as a great deal of other information.
However, the site overall does have a few flaws, and I have some suggestions for improvement. Read more
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8 ways of charting your share price (or not)
November 5, 2007
Ever wondered what everyone else was using to chart their share price? Here are eight different ways of charting the share price.
Many if not most FTSE 100 companies now provide interactive share charting facilities, so that visitors can see the trend over the last day, week, month … or whatever period interests them.
Some companies provide the option to compare the performance of their stock with indices and sector - perhaps the FTSE or equivalent, or a set of related companies.
A subset of these companies make it easy to compare their own performance with that of their direct competition. For example, Roche make it easy to see how they are doing compared to Bayer, or Pfizer, GSK or AstraZeneca (among several others).
A very few companies make it easy to compare their performance against apparently any listed company. Read more
An easy way to involve your retail investors
October 26, 2007
While researching for a benchmark report into oil and gas companies this week, I came across this example of a great way of communicating with your retail investors.
Petrobras run a live chat session with their Individual Investor Manager, and then post the transcript of the session for future reference, with an archive going back to 2001. Most of these sessions deal with the quarterly results, but some cover the business plans and strategy.
Yes, these are all in Portuguese, but what a great idea! Individual investors can raise questions and have them answered, in public. Petrobras enhances its reputation for being open and accessible to all.
You would need to publicise a forthcoming chat session clearly, probably from the home page, and possibly even emailing any retail investors for whom you had contact information. Petrobras flag it up on the landing page for Investors.
This is worth thinking about - especially if your retail investors are feeling ignored in favour of the professionals.
13 recommendations to help retail customers find your outlets
October 17, 2007
How easily can your customers find you on the High Street?
Imagine that you want to visit a branch of Big Retail Company, but don’t know where the nearest store is. Searching on the internet, you land on the corporate website. Can you find the answer to your question?
I’ve looked at 14 FTSE100 companies who have a High Street or out-of-town presence to find out how easily a retail customer could find their nearest outlet using the corporate site. Read more
Techniques for enticing the green investor
October 15, 2007
How can you persuade the green investor to invest in your company, if your environmental credentials are looking rather weak?
Some industries, by their very nature, are going to do more harm to the environment than others. Companies working in consumer services rather than in basic materials are bound to find it easier to ‘go green’, and to target the green investor.
But how picky should the green investor be?
Is it better for the green money to go to the company who is already performing well, and for whom the percentage improvement possible is relatively tiny, or to go to the company who has performed badly in the past, but who is making huge improvements?
Wouldn’t it better for us all, in the long run, to support those companies in the more harmful - but essential - sectors who are doing the most to improve?
Improving the performance of those companies who currently do the most damage to the environment, and rewarding those who manage to make the most improvement each year, will surely make a bigger difference, overall, than rewarding those whose industry has a relatively light footprint in the first place.
We need assessment techniques that show us not only how good/bad each company’s performance is on a number of different measures, but also how much that performance has changed over time. We need to see the trend for each company, and, ideally, to be able to compare this to the performance of other companies.
Some companies make it easy to see how their performance in this area has changed over time, such as BP, who provide 5-year data for visitors to review. It would be great if we could see the same measures on other sites for comparison purposes.
How is CSR performance measured?
There are several major CSR indices, awards, and other methods of assessing a company’s CSR performance, including:
- Dow Jones sustainability index
- FTSE4Good index
- Global Reporting Index (GRI)
- BiTC award
- CSR Network’s Accountability Rating.
All these are wonderful tools and techniques for reporting and rewarding companies who work hard at CSR. Many companies are signed up to one or more, and some have won awards.
If your company hasn’t considered any of the above - why not think about it now? There are resources available to help on each of the sites above.
However, some companies are excluded by their very nature from some of the above. The FTSE4Good Index, for instance, excludes tobacco companies, weapons companies, and those working in the nuclear industry.
What can be done to support these companies in their efforts to improve?
What can be done to encourage those companies who have no interest in it to improve their performances in CSR?
What are the benefits in CSR - and in green investment?
There are definite benefits to engaging in CSR activities, and these have been outlined many times (see CSR Network for a summary of the argument for CSR), including:
- reduced cost
- improved productivity and quality
- increased sales
- increased profits
- enhanced reputation
- improved employee recruitment and retention.
These are the arguments that must be used to persuade companies that it is in their own interests to work on CSR.
Once that’s done, though, how can green-inclined investors be persuaded to invest in companies that are currently not-very-green?
I suggest that the answer is explaining:
- that engaging in CSR activity results in enhanced financial performance for the company
- that improvements in CSR in currently poorly performing companies (in CSR terms) could achieve big results environmentally
- that investing in a company with a long way to go in CSR terms but which wishes to improve will therefore achieve big results environmentally (thus benefiting the world) - and, probably, financially as well (thus benefiting the investor).
Crucially, of course, the company must be persuaded into a CSR programme before this will work - but once it has agreed, getting the green investors on board will surely add momentum.
This post is part of Blog Action Day, in which bloggers around the world are discussing environmental issues.