Consumers Trust Corporate Blogs Least of All
December 15, 2008
A new report from Forrester Research, tells us that only 16% of online consumers trust corporate blogs, putting corporate blogs at the bottom of the trust scale, lower even than personal blogs.
That’s not good. However, it definitely reinforces what bloggers already knew but corporate executives have trouble believing – blogs that simply regurgitate corporate rhetoric are useless. So what’s a company to do? How do you create a corporate blog that’s actually useful?
There are a number of companies that have launched successful corporate blogs, but they’ve done it by listening to consumers. Companies like Dell and Apple have turned their blogs into customer service portals and places where real conversations take place. Rather than simply speaking at consumers through their corporate blogs, Dell, GM and Apple have embraced the main purpose of blogging by creating a communications device that speaks with consumers, values customer opinions, listens to customers and responds to them. Rather than simply delivering marketing messages, the information on these blogs is useful and helpful to consumers.
The same can be said of the official Google blog which talks about new developments and products but also provides useful information, tips, and more. Consumer opinions are an important part of the Google blog.
Some of the most successful corporate blogs are written by executives or employees providing two completely different perspectives on those companies. Others are written by ghost bloggers who understand how to write blog posts that people want to read.
The challenge for corporate blogs is creating interesting content that isn’t wrought with marketing language, human resources buzz words or legalese. Even if you can convince the executive team that removing this type of language is critical to the success (and trustworthiness) of a corporate blog, actually getting them to walk the walk and talk the talk can be another challenge entirely.
You can follow the link to get a free copy of the Forrester report, Time to Rethink Your Corporate Blogging Ideas. Note that you’ll have to register at Forrester to get it. Once you have the complete report, you can use it as another tool to help you convince your leadership team that your corporate blog isn’t a useful investment of resources and money unless it’s written in a manner that consumers find value in and trust.
What do you think?
Hat tip to ContentMatters.info for this story.
Image: Flickr
This post was written by Susan Gunelius.
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My favorite suggestions from this report had to do with empowering your employees to blog and talking about the customer.
As Richard Edelman said in this years “Edelman Trust Barometer” “Employee Bloggers are 5 times more credible than C-level bloggers.” People trust people and most institutions are so focused on Brand Message, they forget that they are full of smart passionate people who work to solve customer pain every day.
Which brings up the second point….customers don’t care about you, they care about people like them. These are the stories that a good corporate blog must tell.
That’s why the best corporate blogs are written by employees and about the customers.
Chris Baggott
CEO
Compendium Blogware
http://www.compendiumblogware.com
[...] with organizations or corporations; they talk to other people. Maybe that’s one reason corporate blogs are deemed untrustworthy. Be a human being in your communication. If someone feels like they’re dealing with an [...]